At Carhartts Clothing Store, we are dedicated to getting you the durable, reliable gear you need for work and adventure, no matter where you are. We stand by the quality of our products, from our rugged Backpacking Boots to our dependable BDU Pants. This policy outlines our straightforward shipping and returns process to ensure your complete satisfaction.
Shipping Information
We are proud to ship our products globally (excluding Asia and a few remote regions). Our goal is to process and dispatch your order as quickly as possible.
Order Processing Time
Please allow 1-2 business days for us to process your order before it is handed over to our shipping partners.
Shipping Methods, Costs & Delivery Times
We offer two convenient shipping options to meet your needs:
- Standard Shipping: Shipped via DHL or FedEx.
- Cost: $12.95
- Estimated Delivery: 10-15 business days after shipment.
- Free Shipping: Available on orders over $50, shipped via EMS.
- Cost: Free
- Estimated Delivery: 15-25 business days after shipment.
Please note: These are estimated transit times and may be affected by factors outside of our control, such as customs processing.
Returns & Exchanges Policy
Your satisfaction is our priority. If you are not completely happy with your purchase, we offer a simple returns and exchange process within 15 days of you receiving your items.
Eligibility for Return or Exchange
To qualify for a return or exchange, your item must meet the following conditions:
- Be in its original, unused condition.
- Be in the original packaging with all tags attached.
- Be accompanied by your original proof of purchase (order number).
Important Note on Non-Returnable Items
For health, safety, and hygiene reasons, we cannot accept returns or exchanges on the following items if they have been opened or used. All sales on these items are final:
- Balaclavas
- Base Layers
- Any opened or used items from the Camping & Survival category
How to Initiate a Return or Exchange
Follow these simple steps to start your return or exchange:
- Contact Us: Email our customer service team at [email protected] within the 15-day window. Use the template below to provide all necessary information.
- Wait for Approval & Instructions: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and detailed instructions on where to send your item. Please do not send anything back without an RMA number.
- Ship the Item: Carefully package the item(s) and ship them to the address we provide. We recommend using a trackable shipping service, as you are responsible for the item until it reaches our warehouse.
- Processing: Once we receive and inspect your returned item, we will process your refund or ship out your exchange within 5 business days.
Email Request Template
Copy and paste the template below into an email to [email protected] to get started.
Subject: Return/Exchange Request – Order #[Your Order Number]
Hello Carhartts Clothing Store Team,
I would like to request a [return/exchange] for an item from my order.
Order Number: [Your Order Number]
Product Name: [Name of the Product]
Reason for Return/Exchange: [Please provide a brief reason]
Please send me the return authorization details and instructions.
Thank you,
[Your Full Name] [Your Phone Number]Refunds
Timing: After we receive your return, please allow 3-5 business days for us to process it. Once processed, it may take an additional 5-10 business days for the refund to be posted to your original payment method, depending on your bank or credit card company’s processing times.
Method: Refunds will be issued to the original payment method used for the purchase. Please note that original shipping costs are non-refundable. For exchanges, we will cover the standard shipping cost to send the new item to you.
Questions?
If you have any questions about our shipping or returns process, don’t hesitate to reach out to our friendly customer service team at [email protected]. We’re here to help you get the right gear for your needs.
Thanks for trusting Carhartts Clothing Store.