FAQ

What kind of products does Carhartts Clothing Store specialize in?

We specialize in durable, high-performance apparel and equipment designed for the outdoors, work sites, and adventure. Our range includes everything from rugged Backpacking Boots and BDU Pants to reliable Backpacks, Base Layers, and Casual Jackets. Our gear is built to last and help you conquer any challenge.

Are your products suitable for extreme weather conditions?

Absolutely. Many of our products, like our Balaclavas, Beanies, and Base Layers, are specifically designed to provide warmth and protection in harsh environments. Our Camping & Survival gear is also tested for durability and performance.

What payment methods do you accept?

We accept all major credit cards, including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.

Is my payment and personal information secure?

Yes. We use industry-standard encryption technology to protect all your personal and payment information. Your data security is our top priority.

Where do you ship to?

We ship worldwide! However, due to current logistical constraints, we are unable to deliver to Asia and a select number of remote regions. We appreciate your understanding.

What are my shipping options and costs?

We offer two clear and reliable shipping methods to get your gear to you:

Standard Shipping (DHL / FedEx): A flat rate of $12.95. Your order will be delivered within 10-15 business days after it leaves our warehouse.

Free Shipping (EMS): Free on all orders over $50. Delivery takes 15-25 business days after shipment. This is a great economical choice if you’re planning ahead.

How long does it take to process my order?

All orders are carefully processed and leave our warehouse within 1-2 business days after your payment is confirmed.

Will I receive a tracking number for my order?

Yes! As soon as your package is on its way, we will send you a confirmation email with a tracking number. You can use this to follow your gear’s journey right to your doorstep.

What is your return policy?

We stand behind our gear. If you are not completely satisfied with your purchase, you can return it to us within 15 days of receiving your order for a refund or exchange. The item must be unused and in its original packaging with all tags attached.

How do I start a return or exchange?

Please contact our customer service team at [email protected] to initiate a return. Include your order number and the reason for the return, and we will guide you through the simple process.

How can I contact customer service?

For any questions, concerns, or assistance, our dedicated team is here to help. You can reach us via email at [email protected]. We aim to respond to all inquiries within 24 business hours.

What is your company address?

Carhartts Clothing Store
3013 Sprowl Road
Jeffersontown, US 40299